Question 1

Which would be the best airport to fly into for your properties

Accepted Answer

Alicante airport would be the best one as it is only 60kms away from Benidorm. After this our next closest airports would be Valencia going North or San Javier-Murcia going South at equal distances of 146kms to Benidorm

Question 2

Where do I pick up the keys

Accepted Answer

You will be met personally by Alistair or a member of his team and shown into the property and be handed over the keys.

Question 3

What time can we check-in to the property

Accepted Answer

Our standard check-in time is at 16.00hrs, earlier times can be arranged subject to availability

Question 4

What time do we have to check-out of the property

Accepted Answer

Our standard check-out time is at 10.00hrs. Later times can be arranged subject to availability

Question 5

Will there be somebody to meet us on arrival

Accepted Answer

Yes Alistair or a member of his team will be at the property waiting for your arrival.

Question 6

Should I forward my flight details to you

Accepted Answer

It is highly reccomended that you forward your flight information to us so that we can track your progress in the event of delays , it will also give us a good indication of your arrival time.

Question 7

Do I have to contact you when arriving in to Spain

Accepted Answer

Yes , please contact us when you are about to leave the airport for your property destination, we can then be waiting for your arrival.

Question 8

What if my arrival is after midnight

Accepted Answer

Even if your arrival is after midnight you will still be met by Alistair at the property. Arrival times should be notified beforehand as additional charges may apply for such service.

Question 9

Is there a contact person who I can call

Accepted Answer

Yes, Alistair can be called on this number 0034 626621139

Question 10

Is a security bond required

Accepted Answer

A security bond is paid on arrival to the property. The amount is dependant on the property and will be stated in the email correspondence during the booking process.

Question 11

Can the security bond be paid in sterling

Accepted Answer

Yes , the amounts will be stated in the email correspondence during the booking process.

Question 12

Can you arrange transport from the airport.

Accepted Answer

Yes, we are working with legal transport companies, please ask for details.

Question 13

Can we smoke in the properties

Accepted Answer

No, for your own saftey and out of respect for non-smokers, smoking is only permitted outside on the balconies or patios of the properties.

Question 14

Can we bring our pet

Accepted Answer

Dogs are allowed with prior written consent from us. Cats or reptiles are not allowed.

Question 15

Do we pay a final cleaning charge

Accepted Answer

Yes , all properties pay a final cleaning charge. The amount will be specified in the email correspondence during the booking process.

Question 16

Do all the properties have Wifi

Accepted Answer

No , not all the properties have Wifi and some properties the Wifi is charged extra. Please ask for the property chosen.

Frequently asked questions